SUBSCRIPTION TERMS AND CONDITIONS
Ecozaar (defined below) offers a subscription on select electric vehicles, i.e., the user (Subscriber or You) can lease the relevant electric vehicle (as available on the Platform (as defined in the User Terms)) as opposed to purchasing the electric vehicle (Ecozaar EV Subscription). Welcome to the terms and conditions of Ecozaar's EV Subscription Plans (defined below) (EV Subscription Terms). These EV Subscription Terms are between You and Autovert Technologies Private Limited and/or its affiliates (Ecozaar, We or Us) which govern the rights and obligations of Ecozaar and the Subscriber. Please note that your use of the Platform and subscription to any electric vehicles as listed on the Platform are also governed by (a) the lease agreement executed between the Subscriber and Ecozaar (Lease Agreement), and (b) the policies, terms, conditions, limitations, and requirements set out otherwise on the Platform (as amended from time to time), all of which are incorporated into these EV Subscription Terms by reference. If You sign up for an Ecozaar EV Subscription, You accept and agree to (a) the terms and conditions set out in the Lease Agreement, and (b) these policies, terms, conditions, limitations and requirements. The User Terms for the Platform are available here: User terms.
The EV Subscription Plans (defined below) may vary if the Subscriber would opt for an 'Exchange'. The terms and conditions pertaining to 'Exchange of vehicles for an Ecozaar EV Subscription' are available here: Exchange terms.
The following capitalized term used in these EV Subscription Terms shall have the following meaning:
"EV Subscription Plan" shall mean and refer to any subscription plan offered by Ecozaar wherein an electric vehicle may be rented/leased on the Platform (a) for a definite term/period (i.e., the Lock-In Period (as defined below)), (b) for a monthly fee (payable every month of the Lock-In Period (as defined below)), and (c) on such terms and conditions as may be applicable to such subscription plan, which is identified in such subscription plan.
Process in connection with Ecozaar EV Subscription.
Upon selecting the electric vehicle (on the Platform) which is eligible to be subscribed to, the Subscriber will need to add the relevant electric vehicle to the cart. Upon adding the relevant electric vehicle to the cart, the Subscriber will be provided with 'Subscription' as one of the modes of payment. Once 'Subscription' has been selected as the mode of payment, the Subscriber will be provided with varying EV Subscription Plans to choose from, wherein additional terms such as the term/period of the relevant EV Subscription Plan for the selected electric vehicle (Lock-In Period) will also be displayed to the Subscriber. The Subscriber acknowledges, confirms and agrees that the Lock-In Period is in the nature of a mandatory lock-in or a mandatory period for which the selected electric vehicle will need to be subscribed for.
Application for EV Subscription, Nature of Information collected and Purpose of collecting such Information.
Upon the Subscriber opting to an EV Subscription Plan (as available on the Platform), the digital application journey is initiated for the Subscriber. Such digital application is initiated only after obtaining relevant consents from the Subscriber by way of a mobile phone verification (i.e., only upon the Subscriber sharing the one-time password, sent to the Subscriber's registered mobile phone number, on the Platform).
Nature of information collected
To complete the digital application post sharing the one-time password (as detailed above), the Subscriber will be required to:
- verify his/her email address;
- complete the know your customer process (CKYC);
- provide their Permanent Account Number (PAN);
- complete the NACH Mandate;
- provide a masked Aadhar card copy;
- provide details in relation to the Subscriber's:- date of birth;
- gender;
- mother's full name;
- father's full name;
- education;
- religion;
- marital status;
- employment status;
- monthly income;
- permanent address and current address details along with proofs; and
- bank account number and associated IFSC details
 
If the CKYC process of the Subscriber (as described under (b) above) is successfully completed, details of the Subscriber such as (a) name, (b) date of birth, (c) gender, and (d) address, will be automatically filled in the form displayed on the Platform. Additionally, Ecozaar will only collect copies of your (a) masked Aadhaar Card, and (b) PAN details, if the CKYC process has not been completed.
Please note that (a) Ecozaar only accepts masked copies of Aadhar Cards, and/or (b) in the event a copy of an unmasked Aadhar Card is provided by a Subscriber to Ecozaar then such unmasked Aadhar Card will be masked, prior to such information being stored by Ecozaar.
Purpose of collecting Subscriber Personal Information
We use the Subscriber Personal Information to:
- prevent and detect the possibility of non-payment, fraud, and abuse in order to protect the security of our users, Ecozaar, and others. We may also, directly or through a third party, use scoring methods to assess and manage credit risks, including by way of sharing the result of said scoring methods with relevant third parties, payment gateways and financial institutions;
- to carry out Ecozaar's obligations and enforcing its rights arising from any contracts entered into between You and Ecozaar, including for billing and collection purposes;
- to fulfil any other purpose for which You provide us with the Subscriber Personal Information and/or for any other purpose with your consent;
- to check your eligibility for certain products/services including but not to any EV Subscription Plan (available on the Platform), credit and payment products and provide access to the services being offered by our affiliates, banks, financial institutions and/or our lending partners
Accordingly, the Subscriber acknowledges, confirms and agrees that in order for the Subscriber's application (for an EV Subscription Plan) to be approved by Ecozaar, Ecozaar will need to share the Subscriber Personal Information with its Partners (as defined in the User Terms). If You do not agree with any of these EV Subscription Terms, We advise/request You to refrain from applying for an EV Subscription Plan (available on the Platform).
Completion of all Formalities and Approval
Upon the completion of all the formalities, if the Subscriber's application has been approved, the Subscriber will be required to make a payment towards the interest free refundable deposit (as indicated to the Subscriber at the time of selecting the relevant EV Subscription Plan). Immediately upon completion of all the formalities by the Subscriber, Ecozaar shall instantaneously indicate to the Subscriber on whether his/her application has been approved or is rejected.
Execution of the Lease Agreement
Ecozaar urges the Subscriber to review the Lease Agreement carefully before executing the same. For the purposes of execution (a) a digital signature will be procured from the relevant Subscriber, and (b) the Lease Agreement will be shared by Ecozaar through SignDesk on the registered email address (shared by the relevant Subscriber) for execution or procuring the digital signature of the Subscriber. While executing the Lease Agreement, please note that the agreement can only be digitally signed using an Aadhaar based authentication.
Delivery
After (a) the approval of the Subscriber's application, (b) completion of the payment of the interest free refundable deposit, and (c) execution of the Lease Agreement, the chosen electric vehicle is delivered to the Subscriber (Subscribed EV) at the Subscriber's residence or at such other location as may be indicated by Ecozaar. For avoidance of any doubt, the Subscribed EV is owned by Ecozaar and hypothecated with Ecofy Finance Private Limited.
Insurance
As per Indian laws, every new two-wheeler is mandatorily required to have an insurance cover for third party damage for a minimum period of 5 (five) years. Accordingly, the Subscribed EV shall be delivered by Ecozaar, along with the insurance for (a) own damage (OD Insurance) (with a validity of 1 (one) year), and (b) third party damage (TP Insurance) (with a validity of 5 (five) years). The cost of insurance for (a) OD Insurance, and (b) TP Insurance, for the Subscribed EV shall form part of the EV Subscription Plan (more particularly the payment schedule for the relevant EV Subscription Plan opted to, by the Subscriber). The Subscriber acknowledges, confirms and agrees that (a) upon the expiry of the validity of the OD Insurance the Subscriber, shall in consultation with Ecozaar, renew the OD Insurance for the remainder of the Lock-In Period of the Subscribed EV (OD Renewal Condition), and (b) the OD Renewal Condition is a mandatory requirement and forms an integral condition of the (i) EV Subscription Terms, and (ii) the Lease Agreement.
Immediately before the expiry of the OD Insurance (either of the OD Insurance delivered by Ecozaar along with the Subscribed EV or of the OD Insurance renewed at the cost of the Subscriber), the Subscriber shall, in consultation with Ecozaar, renew the OD Insurance at his/her own cost. In light of the same, 30 (thirty) days prior to the expiry of the relevant OD Insurance, Ecozaar shall reach out to the Subscriber to provide the Subscriber with options for renewing the OD Insurance. In the event, the Subscriber fails to renew the OD Insurance for the Subscribed EV, Ecozaar shall have the right to:
- to deduct necessary amounts from the interest free refundable deposit paid by the Subscriber; and/or
- terminate the relevant EV Subscription Plan of the Subscriber and seize the Subscribed EV.
In case the Subscriber is required to make an insurance claim in relation to the Subscribed EV, the Subscriber can write an email detailing the nature of the claim along with all other necessary information to the following email address: support@ecozaar.in. In relation to emails for making an insurance claim, please mention 'Ecozaar EV Subscription - request for an insurance claim' in the subject line of the email.
Welcome E-mail
A welcome e-mail with all relevant details regarding the Subscribed EV along with the EV Subscription Plan opted for (including the subscription payment schedule, insurance, Lock-In Period and other instructions) and a copy of the signed Lease Agreement shall be sent to the registered email address provided by the Subscriber.
Post-Subscription
Basis the NACH mandate provided/completed by the Subscriber, the payments (for the EV Subscription Plan) as per the payment schedule set out in the Welcome E-mail (sent to the Subscriber) shall be auto debited on a monthly basis throughout the Lock-In Period for which the relevant EV has been subscribed to by the Subscriber.
Collection of Telematics Data
By virtue of Ecozaar being the legal and registered owner of each Subscribed EV, We have access to certain telematics data including but not to (a) live location of a Subscribed EV, (b) usage details such as (i) maximum speed, (ii) average speed, (iii) kilometers driven, (iv) number of trips made, and (c) charging cycles, of a Subscribed EV (Telematics Data);
The Subscriber acknowledges, confirms and agrees that Ecozaar shall have access to the Telematics Data which may be used to enforce its rights under these EV Subscription Terms and/or the Lease Agreement (including but not to seizing the Subscribed EV, in case of a breach of the Lease Agreement and/ or these EV Subscription Terms by a Subscriber).
Maintenance/Servicing
All costs and expenses associated with the maintenance/servicing of the Subscribed EV for the Lock-In Period (including expenses such as brake pad replacements and routine repairs) shall be borne by the relevant Subscriber, ensuring that the Subscribed EV remains in a good and healthy condition during the Lock-In Period.
Expiry of the Lock-In Period
Upon the expiry of the Lock-In Period (for the Subscribed EV), the Subscriber shall have the option to:
- pay the residual value and retain the Subscribed EV. Ecozaar shall provide, to the Subscriber, information on the residual value of the relevant Subscribed EV that the Subscriber may pay to retain the Subscribed EV (Residual Value). In the event the Subscriber opts for retaining the Subscribed EV, the ownership of the Subscribed EV shall be transferred, by Ecozaar to the Subscriber (or such other person as may be specified by the Subscriber) after Ecozaar is in receipt of the Residual Value; or
- return the Subscribed EV to Ecozaar at such drop locations as may be informed to the Subscriber by Ecozaar, prior to the expiry of the Lock-In Period. After the Subscribed EV being returned by the Subscriber, the Subscribed EV shall be inspected by Ecozaar or its agent for any damage (to the relevant Subscribed EV) which may take up to 7 (seven) working days. The interest free refundable security deposit shall be returned to the Subscriber, subject to any deductions for any (a) damage(s) identified by Ecozaar or its agent, and (b) any breach of these EV Subscription Terms and/or the Lease Agreement. Upon Ecozaar releasing the interest free refundable security deposit, the Subscriber shall receive an email on the registered email address confirming refund of the interest free security deposit along with specific details of deductions (if any); or
- upgrade to a new electric vehicle under a new subscription plan on such terms. as may be applicable
Termination
Subscribers who choose to return a Subscribed EV prior to the expiry of the Lock-In Period shall be permitted to return such Subscribed EV subject to terms and conditions of the Pre-Closure Terms, a copy of which is available here: Pre-Closure Terms.
In the event the Subscriber does not make payments as per the payment schedule (of the relevant EV Subscription Plan) or does not make the payment for the EVSP Remaining Payable, Ecozaar will be entitled to take such actions as listed in the Lease Agreement. The Subscriber acknowledges, confirms and agrees that in the event a Subscriber fails to make a payment as per the payment schedule (of the EV Subscription Plan), Ecozaar reserves the right to (a) terminate the Lease Agreement, and (b) forfeit the interest free security deposit provided by such Subscriber.
Additional Terms
The Subscriber acknowledges, confirms and agrees that the Subscribed EV is only permitted to be used for the relevant Subscriber's personal use and cannot be exploited for commercial gain/commercial purposes. Ecozaar reserves the right to monitor the Telematics Data gathered from the Subscribed EV to periodically monitor such restriction.
Further, the Subscriber acknowledges, agrees and understands that in the event the Subscribed EV is exploited by such Subscriber for commercial gain, then Ecozaar reserves the right to (a) terminate the Lease Agreement, and (b) forfeit the interest free security deposit provided by such Subscriber.
Data Retention
We retain the Subscriber Personal Information and the Telematics Data (Collectively, Information) provided by You in accordance with applicable laws, for the Lock-In Period of the EV Subscription Plan or as required under any applicable law. However, We may retain Information related to You if We believe it may be necessary to prevent fraud or future abuse, to enable Ecozaar to exercise it's legal rights and/or defend against legal claims or if required by law or We may continue to retain your data in anonymised form for analytical and research purposes.
In the event that a Subscriber requests Ecozaar to delete their Information during an active EV Subscription Plan (Request for Deleting Information), the Subscriber will be required to (a) pay the EVSP Remaining Payable (as defined in the Pre-Closure Terms), and (b) return the Subscribed EV after such EVSP Remaining Payable is received by Ecozaar. Post the payment of (a) EVSP Remaining Payable, and (b) return of the Subscribed EV, Ecozaar shall, subject to applicable laws, accept the Request for Deleting Information and delete the relevant Information.
Terms and conditions applicable to exchange of the vehicles for purchase of electric vehicle.
Exchange of the vehicles owned by the User (as defined in the User Terms) is available as an option only for Ecozaar EV Subscription and not for purchase of electric vehicles on the Platform (as defined in the User Terms). Ecozaar accepts only a limited set of models under the 'Exchange' programme. Upon adding the electric vehicle which is eligible for subscription to the cart and selecting 'Subscription' as the mode of payment, the User is provided with an option to 'Trade in' (i.e., exchange his/her current vehicle) for subscribing to the relevant electric vehicle (Trade In). Once the User selects Trade In and the vehicle currently being used by the User is eligible for a Trade In (Trade-In Vehicle), the User will be required to fill out a form provided on the Platform with all the necessary information requested for in such form. Once the User has successfully completed and submitted such form, the User shall be provided with varying EV Subscription Plans for the selected electric vehicle on the Platform, along with details such as the payment schedule and the Lock-In Period. The payment schedule displayed for each EV Subscription Plan (on the Platform) shall account for the value of the Trade-In Vehicle (i.e., the payment schedule for subscribing to the selected electric vehicle will be displayed after deducting the estimated value for the Trade-In Vehicle). Additionally, the User shall also receive an email on the registered email address intimating such User of the pick-up date on which Ecozaar or its agent/ affiliate shall pick up the Trade-In Vehicle.
The Subscriber acknowledges, confirms and agrees that in the event that any of the details provided by such User in relation to Trade-In Vehicle are inaccurate or in the event that Ecozaar's partners/ agents refuse to accept the Trade-In Vehicle, Ecozaar at its discretion may (a) terminate the Lease Agreement effective immediately, and (b) return the Trade-In Vehicle. In such event, such User will need to re-initiate the subscription process on the Platform for the desired electric vehicle and opt for an EV Subscription Plan without the option for a Trade In.


