a. To create an account, click on the "Login" button on the homepage and fill in the required details under “Register”. b. You can also sign up using your Google or Facebook account (coming soon).

a. Once you create an account, you may add your mobile number and verify with an OTP to save it.

a. Navigate to the ‘Account Details’ section in the My Profile section. You can enter a new password and confirm it. Click on ‘Save Changes’ to complete the change.

a. Click on the ‘My Profile’ option via the account icon on the top part of the site. Navigate to the ‘Orders’ section to view your orders. All orders including pending, completed and cancelled orders are shown here

a. Returning an order primarily depends on the Terms and Conditions of the particular product. The categories that are available right now (EV and Rooftop Solar) are ineligible for retu

a. Navigate to the ‘Address’ section in ‘My Profile’ and add the Addresses for shipping and billing. You may remove old addresses or add new addresses as per your needs. b. You can also add Shipping and Billing addresses while checking out a product from the cart. These will be saved for future use.

a. You may either add the product to your cart and it will remain there for sometime. You can always add multiple products to your wishlist by clicking on the ♥️ icon on the product. You can access your ‘Wishlist’ from the My Profile page.

a. We are a marketplace that only offers products that make sustainable sense in terms of clean energy, energy efficiency, recyclability and long-term use. We are starting off with EV scooters and Rooftop solar plants for residential use.

a. Set the loan amount that might be needed to purchase a product. b. Set the interest rate; Our interest rates vary from 6.99% to 8.99% (Flat) or 12.81% to 16.23% (Reducing). c. Flat Rate - Reducing Rate ready reckoner 6.99% - 12.81% 7.99% - 14.53% 8.99% - 16.23% dClick on ‘Repayment Schedule’ to view the Amortization Table. You can check your repayments and amortization of the Principal outstanding.

a. Select an EV that you are interested in. b. Set your monthly usage (20km a day is 600km a month). c. Read the output. You will find a green output if we believe that you will end up saving money. You will find a red output if we believe that the Total Cost of Ownership of the EV is higher than the petrol counterpart.

a. Select your Power Distribution Company (DISCOM). b. Select your City. c. Enter your DISCOM customer ID (You can find this on your power bill). d. Select the type of your residence (Rooftop Solar is feasible only if you have access to your terrace). e. Enter your previous month’s/cycle’s power bill amount if the calculator asks for it. f. Confirm if you have air conditioning in the house. g. The results will inform you what the ideal plant capacity (Suggested Project Capacity) is. It will also tell you the effective cost after subsidy, indicative EMI, break-even period, 5,10,25 year savings and carbon emissions saved. h. Based on the suggested project capacity, you can search for Solar bundles in our search bar. Eg. If the suggested project capacity is 5kW, you can search 5kW in the search bar and find bundles.

a. No, all products may not be available for sale. Some products will be listed purely for educational purposes (comparisons, blogs etc). b. Some products may be coming soon or out of stock.

a. No. Products are limited to certain PIN Codes based on our serviceability. Please check if the product is serviceable in your PIN Code using the PIN Code checker on the product pages.

a. We offer a wide range of electric scooters from leading brands.

a. No. We aren’t offering test rides at the moment.

a. You can purchase through full payment, auto loans, or subscription plans.

a. Our subscription plan allows you to use an electric vehicle for a fixed monthly fee. The subscription includes maintenance, vehicle registration and insurance (1 year Own damage plus 3 year Third Party coverage). The subscriber is responsible for own damage insurance in the second and the third year as per subscription agreement.

a. Electric vehicles are environmentally friendly, cost-effective in the long run, require less maintenance, and provide a smooth and quiet driving experience.

a. No, the vehicle will be registered in the name of Autovert Technologies (Ecozaar is a brand under Autovert Technologies). b. After the subscription period, the subscriber can choose to pay the residual value, i.e., the value of the vehicle at that point of time and transfer the ownership to their name.

a. Yes, the vehicle will be hypothecated to the lender during the loan tenure.

a.Yes, we do have schemes where you can exchange

a. No.

a. The only applicable warranty at the moment is the Original Equipment Manufacturer (OEM) warranty

The applicable Government subsidies are already baked into the On-Road Price.

There are some offers such as cashback upon delivery. The offers are mentioned on the product listing pages.

The RTO registration will be done by our fulfillment partners. As a customer, you may have to submit some documentation or complete a biometric registration to register the vehicle.

a. Yes. We do have insurance partners that offer highly competitive insurance plans on this platform. b. At this point, the choices we offer are insurance plans from our insurance partner(s) and the dealer insurance.

a. We offer an exchange where you can trade-in your petrol two-wheeler for an EV two-wheeler. b. At this point in time, the exchange plans are applicable only on subscription plans.

We offer exchange coupled with our subscription plans. Users can’t sell their used vehicles on this platform just yet.

Please refer to section 80EEB of the Income Tax Act.

a. The most popular EV scooters are available for subscription. b. You get a brand new EV scooter in this programme. c. If you own a petrol scooter that fits our exchange programme, you get a great deal on the subscription plans. d. All you need to do is to select the subscription plan that suits you and complete a short online subscription application, mandate registration, and an e-agreement. You won’t have to do anything after the approval. We will take care of insurance and registration.

a. No. We have carefully arrived at the subscription amount so that you get the best price and we don’t take a loss on financials. In exceptional circumstances, please write to support@ecozaar.in and we will evaluate these requests on a case-to-case basis.

a. You can return the vehicle and get your security deposit refunded. b. You can pay the residual value of the vehicle and own it. c. You can upgrade to a different vehicle.

a. During the application process, we will register your NACH mandate (Standing Instructions) for auto debit. It will automatically debit the required amount from your account towards subscription payment.

a. We have loan offers from lenders that you can choose if you feel it suits your needs. b. Select “Apply for a loan” option at checkout for us to direct you into the loan application.

a. The lender may ask for your PAN and Aadhar. b. Your bank statement may be asked.

a. Rooftop Solar refers to a Rooftop Solar Plant and we offer comprehensive Rooftop Solar solutions for Residential use.

a. Any consumer that owns an independent house with shadow-free terrace/roof can install a rooftop solar plant.

a. Rooftop solar plant capacity depends on a few factors 1. Average power consumption of a household: An average power bill of ₹3000 a month at ₹5 per unit translates to a monthly consumption of 600 units of power and a daily consumption of 20 units of power. An average rooftop solar plant generates about 4kW (units) of power per day. In this case, a plant with 5kW capacity (5x4 = 20kW per day) would generate the equivalent of average consumption of this household. 2. Shadow-free terrace/roof area: Every additional kW capacity needs about 100sqft of shadow free area. Eg. A 4kW plant will need about 400sqft 3. Budget: Average cost per kW capacity of a rooftop solar plant is about ₹50,000-60,000. Typically, an optimal rooftop solar plant (installed capacity is equivalent to consumption patterns) breaks even in less than 3 years. The financing options combined with Government subsidy should solve this constraint. 4. Ecozaar Solar Calculator: This is a smart calculator that helps you calculate and optimize your Rooftop Solar requirements.

a. No. We offer comprehensive solutions where all you need to select is the required capacity and the bundle that suits your needs.

a. We initiate a feasibility survey through a local partner to make sure that a solar plant can be installed in your residence. b. If the feasibility survey is positive, you will be given a quotation with all the components, specifications and the cost (you would have already paid or opted for a loan). There can be two decision factors at this point: 1. Height of the structure: Our bundles offer structures upto 6 feet of GI. If you need a taller structure, the price would increase based on the additional height. 2. Bi-Directional Meter: The price of this meter varies depending on the Power Distribution Company and phase of the connection. 3. Sanctioned Load: If there is a significant mismatch between the rooftop solar capacity and the sanctioned load, the DISCOM might levy some fees to upgrade the sanctioned load before permitting the commissioning of the plant. c. The material will be dispatched to your location. d. The local partner installs the plant. e. DISCOM permits and commissioning: The local partner helps with getting DISCOM permits and commissioning of the plant so that the plant gets connected to the grid.

a. Once the plant is commissioned, it starts supplying electricity to the grid. The bi-directional meter records the amount of electricity contributed to the grid and stores as credits with the Power Distribution Company. When the electricity bill is calculated, the earned credits are set off against the consumed electricity. If your grid generates equal or more than what you consume, you will end up paying 0 electricity bill or whatever is the minimum amount.

a. The local partner will help with the application for the subsidy. b. The subsidy gets credited after some time. The subsidy starts at ₹30,000 per kW for the first 2kW and then ₹18,000 per kW, capped at a maximum subsidy of ₹78,000.

a. An On-Grid system is a solar plant that is connected to the power grid through a bi-directional meter.

a. This is the rate at which the Power Distribution Company (DISCOM) buys back the power from its customers.

a. Yes. The solar plant can be connected to a UPS or a battery. This is out of our scope.

a. No. To ensure the safety of the people who might be repairing the grid, the solar plant stops generation during power outages. b. The solar inverters have the inbuilt property called anti-islanding which makes sure that the moment there is a power outage at the grid, it stops supplying power to the grid.

a. Power bill b. Any document that indicates ownership of the residence (Eg. Sale deed) c. Aadhaar and PAN

a. No, there is no return policy.

a. Full payment through Cards and Net Banking b. Rooftop Solar loan

a. It may take up to 45 days from the date of feasibility survey for commissioning the plant. The factors that cause such timelines are availability of material, Government permits etc.