FASTag Replacement: Charges, Steps, and Bank‑Wise Guide

To replace a FASTag, log into your issuing bank’s portal, block the damaged or lost tag, and select the ‘Replace Tag’ option. You will pay a nominal replacement fee of ₹100 (including GST) but will not be charged a new security deposit. The new tag arrives in 5–7 days.

If your FASTag is damaged, lost, or no longer scanning at toll plazas, you don’t need to open a brand new account or pay a new security deposit. You can simply request a replacement tag from your current issuer.

This guide covers the exact replacement fees for top banks in 2026, step-by-step instructions, and the new NPCI guidelines on when you are legally required to replace your tag.

Replace your FASTag if:

• It is older than 5 years: As per recent NPCI guidelines, FASTags older than 5 years must be replaced to ensure seamless toll scanning. Tags 3–5 years old require mandatory KYC updates.

• It is damaged or unreadable: The tag is scratched, peeling, or scanners fail to read it multiple times.

• It is lost or stolen: You must replace it immediately to prevent misuse of your wallet balance.

• The adhesive has failed: A loose tag will not scan properly and holding it by hand is not permitted at toll plazas.

Switch issuers only if:

• You are unhappy with your current bank’s service.
• You want to move to a bank that offers better recharge options, cashback, or lower fees.
• Your current issuer has permanently blocked the tag.

Important Reminder: If you decide to change your FASTag issuer, the first step is to close your existing FASTag account and clear any pending dues. 

Only after the old tag is deactivated can you apply for a new one with another bank or provider. As per NHAI regulations, a vehicle cannot have multiple active FASTags linked to the same registration number. 

Always ensure the old tag is fully closed before moving to a new issuer.

 Step 1: Always Block a Lost or Damaged Tag First

Before requesting a replacement, you must ensure your current tag is permanently blocked. If your windshield was replaced or your tag was stolen, failing to block the old tag means someone else could use your wallet balance at toll plazas.

Log into your issuer’s portal, navigate to your active tags, and select the “Hotlist,” “Block,” or “Close” option. Only after the tag status shows as blocked or closed should you proceed with the replacement request.

If your FASTag is issued directly by IHMCL/NHAI, the replacement is straightforward:

• Log in to your account at the IHMCL FASTag portal.
• In the left-hand panel, click “Replace my tag.”
• Follow the on-screen instructions, confirm your vehicle details, and pay the nominal replacement fee (commonly ₹100 incl. GST).
• The system processes your request, and you will receive a new tag by courier/post.
• Affix it as per the enclosed instructions — the security deposit is not deducted again.

Issuer-specific Replacement Flows

Each bank and payments provider has its own FASTag portal/app, but the generic flow is similar:

• Log in to the issuer app or portal.
• Go to Manage FASTag / Services / Replacement.
• Select the tag/vehicle number for which replacement is required.
• Provide the reason (damaged, lost, adhesive issue).
• Pay the applicable replacement fee.
• Wait for delivery and affix the new tag.

Can I Replace My FASTag Offline?

Yes. If you cannot wait the typical 5–7 days for courier delivery, you can replace your tag immediately at a toll plaza.

Most major toll plazas have Point-Of-Sale (POS) kiosks for banks like IDFC FIRST, ICICI, and HDFC. If you find an agent for your specific issuing bank, you can present your RC and ID, pay the ₹100 replacement fee on the spot, and they will link a new tag to your existing wallet immediately.

Managing Replacements via Rajmargyatra App

If you do not want to navigate individual bank portals, the NHAI-backed Rajmargyatra App provides a unified dashboard to manage FASTag-related services.

You can link your active FASTag to the app. If the tag is damaged or not scanning, the app allows you to raise complaints directly, check your bank balance, and initiate replacement requests with select issuers without having to hunt down your specific bank’s portal link.

Below are some popular issuer-specific details.

1. HDFC FASTag replacement — charges and steps

• Login: HDFC Bank FASTag portal or mobile banking app.
• Go to “FASTag > Manage Tags > Replace”.
• Submit the request with the vehicle RC details.
• Charges: Usually ₹100–₹200 (check latest HDFC FASTag charges page).
• Delivery: Typically 5–7 working days.

2. ICICI FASTag replacement — charges and steps

• Login: ICICI FASTag web portal or iMobile app.
• Select “Service Requests > Tag Replacement”.
• Choose the affected tag and submit.
• Charges: Around ₹100 replacement fee + GST.
• Courier tracking is available in the app.

3. IDFC FIRST FASTag replacement — charges and steps

• Login: IDFC FIRST FASTag portal.
• Navigate to “Replace Tag” under account options.
• Published fee: ₹100 (including GST).
• Delivery window: 5–10 working days depending on location.

4. SBI FASTag replacement — charges and steps

• Login: SBI FASTag portal.
• Go to Manage FASTag > Replace Tag.
• Enter details, pay fee.
• Charges: SBI typically aligns with industry average (~₹100–₹150), but can vary.
• The old tag should be removed before applying the new one.

5. Airtel Payments Bank FASTag replacement — charges and steps

• Login: Airtel Thanks app > FASTag section.
• Tap “Manage Tag” > Replacement.”
• Pay fee via Airtel wallet or linked bank account.
• Charges: ~₹100–₹150.
• Delivery: 5–8 working days.

What About Paytm FASTag Replacement?

If you are currently using a Paytm Payments Bank FASTag, you cannot replace it. Due to RBI regulatory actions, Paytm Payments Bank is no longer an authorized FASTag issuer.

You must close your Paytm FASTag account, request a refund of your security deposit and wallet balance, and apply for a fresh FASTag from a new issuer like HDFC, ICICI, or IDFC FIRST. You will have to pay the new joining fee and security deposit.

FASTag Replacement Fees by Bank (2026)

In 2026, replacement is still a low-cost procedure. You do not pay a new security deposit. You only pay the tag reissue fee.

Issuer	Replacement Fee (Approx.)	Where to Initiate
ICICI Bank	₹100 – ₹200	ICICI FASTag portal/iMobile app
HDFC Bank	₹150 – ₹250	HDFC FASTag portal/app
IDFC FIRST	₹100 (incl. GST)	IDFC FASTag portal
SBI	₹200 – ₹300	SBI FASTag portal
Axis Bank	₹150 – ₹250	Axis FASTag portal
IHMCL / NHAI	₹100 (incl. GST)	IHMCL portal

Note: For users utilizing the NHAI FASTag Annual Pass, the pass fee has been revised to ₹3,075 for FY 2026–27. If you replace your tag, ensure your active pass is mapped to the new tag ID.

Documents and Preparation

When making FASTag replacement applications, being prepared will save time and make it go effortlessly. Always keep required documents handy — your vehicle’s Registration Certificate (RC), valid ID document such as Aadhaar, PAN, or driving license, and, if you have it, the details of your earlier tag.

You will also have to specify the reason for replacement, if it is on account of damage, loss, or failure of adhesives. Getting it upfront avoids rejection or back-and-forth from your issuer.

When the new tag is received, correct installation is equally significant as is the application procedure. Begin by cleaning the area on the windshield thoroughly to achieve a solid bond. Remove carefully any leftover substance from the previous tag to prevent double scans accidentally at toll locations.

Finally, stick on the new tag at the suggested location — the center-top of the windshield’s interior — firmly pushing it so it is seated properly for error-free toll payments.

Always Destroy the Old FASTag

Once your replacement FASTag arrives and you are ready to install it, you must properly dispose of the old tag. Do not simply peel it off and throw it in the car’s glovebox or trash intact.

The old tag contains an RFID chip linked to your vehicle. Peel it off carefully, remove the adhesive residue from the windshield using rubbing alcohol or glass cleaner, and cut the old tag into pieces before throwing it away. This ensures it cannot be scanned accidentally at a toll plaza or misused if found.

Activation and Testing

Once you get your new FASTag, it only requires a few minutes of prompt steps to make it ready for convenient use. Activate the tag with your issuer’s mobile or web interface. It is mostly auto-activated, but some banks require you to do it through manual verification.

Following activation, make sure your wallet or related bank account shows the correct balance and the tag is associated with your registered vehicle number.

It is always a good idea before embarking on a long trip where driving is involved to try the tag at a toll when you have sufficient balance topped up. That way you can ensure the RFID is being scanned properly. 

For added reassurance, keep an eye on your first few transactions within the app and check that deductions are being made and everything is ticking along properly.

Taking these simple precautions secures trouble-free toll payments and quick, convenient trips that are stress-free.

Frequently Asked Questions (FAQs)

1. What if my tag is lost/stolen?

Immediately block it via your issuer app/portal. This protects your balance. Then request a replacement.

2. Will I be double charged at tolls if the old tag is still stuck?

Yes, if the old tag is still readable. Always remove and destroy the old tag before affixing the new one.

3. Do I pay the security deposit again during replacement?

No. Security deposit is a one-time fee per issuer. Replacement does not need a new deposit.

4. What if I want to change banks?

You must close your old tag and wait for confirmation before applying with a new issuer.

5. How long does replacement take?

Most issuers deliver within 5–10 working days. Tracking details are usually provided.

6. Can I drive without a tag while waiting for replacement?

Yes, but you must enter the cash/hybrid lane if one is available. If you enter a dedicated FASTag lane without a working tag, you will be penalized and charged double the standard toll amount as per NHAI rules. To avoid this, it is best to get a replacement at a toll plaza POS agent if you need to travel immediately.

Final thoughts

FASTag is designed to ease life when you travel, and with immediate replacement, you can continue experiencing its full benefits — smooth travel, clear tolling, and extra sense of reassurance on every drive.For more on FASTag, keep on following Ecozaar.